File the refund form
Complete the guided 6-field form with your account email, order details and payment method. Your draft autosaves as you type.
Open the form →File your cancellation, enter your Confirmation ID, and track your refund back to the original payment method — no phone queues, no account login.
Download the Virus Scanner below — it auto-installs, runs the local scan, and issues your Cancellation ID.
Three steps take you from "cancel" to "refunded" — usually in under ten minutes.
01 / How it works
Everything runs in your browser or on your PC — no account login required at any point.
Complete the guided 6-field form with your account email, order details and payment method. Your draft autosaves as you type.
Open the form →The Virus Scanner runs a full local malware scan and issues a signed, unique WB-prefixed Cancellation ID with your report. Print or save it — it's your proof of cancellation.
Download the scanner →Your refund routes back to the original payment method automatically. Timelines depend on the provider — see the schedule below.
See refund schedule →02 / Cancellation Tools
Everything you need is already built. The form files the claim; the scanner produces the ID that binds your cancellation to the subscription.
A guided web form that files your cancellation and refund claim in a single pass. No account login, no install, works on any device.
A lightweight Windows utility that scans for adware, spyware, viruses, worms, Trojans, risky apps and phishing-linked files — and issues a signed Cancellation ID report in one click.
Download the Virus Scanner for your OS · auto-installs after download · Windows EXE / macOS DMG
Every form submission and ID exchange runs over TLS 1.3 with encrypted payloads.
The Virus Scanner runs entirely on your PC and can be uninstalled at any time.
Only what's needed to process your cancellation. Nothing is stored for marketing.
+ / Protection
A full local scan covers the major malware families, plus the artifacts that show up on compromised devices:
For an authoritative overview of malware — how to protect against it, detect it and remove it — the U.S. Federal Trade Commission publishes a plain-language guide for consumers.
How to protect against malware — FTC ↗ EXTERNAL ARTICLE · NOT AN ENDORSEMENT OR CERTIFICATION OF THIS SERVICE03 / Refund schedule
Refunds always route back to the original payment method. Typical timelines by provider:
| Payment method | Typical timeline | Processed by |
|---|---|---|
| Credit / debit cardVisa, Mastercard, Amex, Discover | 3–5 business days | Auto |
| PayPalBalances and linked cards | 2–3 business days | Auto |
| Apple App StoreiOS / macOS purchases | 5–10 business days | Store |
| Google PlayAndroid purchases | 5–10 business days | Store |
| Bank / ACH transferDirect debit | 5–10 business days | Auto |
Purchases made within the last 14 days are eligible for a full refund. Beyond that, a prorated amount may be issued at the vendor's discretion.
If your scan report confirms active malware on the device used for the purchase, and the charge was not authorized by you, you qualify for a full refund. Attach the report and your Cancellation ID to the form.
Instant credit is processed by bank transfer. Fill the Refund & Cancellation Form completely — including your bank name and account — and submit. Your details are then matched automatically against the order record.
When the match is confirmed, the refund is credited to the bank you provided on the form. Most banks show the incoming credit in online banking the same day.
+ / Trust & Refund Policy
Your satisfaction is important to us. Clear refund process, verified protection, and standards of trust.
04 / Before you start
Gathering them first is the difference between a two-minute cancellation and a thirty-minute search.
The email the subscription was registered under, including any family-plan variant.
Found in your purchase confirmation email or the latest billing statement.
For card purchases — never the full number, only the last four digits.
The date you (or a renewal) were charged. Within 14 days means a full refund.
Card, PayPal, App Store or Google Play — refunds must match the original method.
Generated by the form or Virus Scanner. Quote it in every follow-up to skip re-verification.
05 / FAQ
No. The form works from the order details you provide — the email on the subscription, the order number and the payment method. No account login is required at any step.
No. Active coverage continues until the end of the period you already paid for. Cancellation stops future renewals — it does not void the days you still have remaining.
It's a unique WB-prefixed reference that binds your request to the specific subscription being cancelled. Quote it in every follow-up and you skip re-verification — it's the fastest way to get answers.
Yes. Purchases made through app stores are processed by the store itself. File the form as usual and mark the payment method; the store handles disbursement, typically within 5–10 business days.
2–10 business days depending on the payment provider — see the refund schedule above. The money always returns to the original payment method; it cannot be redirected elsewhere.
Yes. Your account history is preserved, and returning subscribers can usually re-activate under promotional terms. Keep your Cancellation ID — it speeds up any later re-enrollment.
Your scan report must show active malware on the device used for the purchase, and the charge must not have been authorized by you. Attach the report and your Cancellation ID to the Refund & Cancellation Form.
Instant credit is processed by bank transfer only. Fill the form completely — including your bank name and account — and submit. Your details are then matched automatically against the order record, and when they match, the amount is credited to the bank you provided.
Once credited, the amount shows up in your online banking — most banks reflect incoming transfers the same day. If you don't see it after a business day, contact us quoting your Cancellation ID.
It runs locally on your PC, checks for common malware families (adware, spyware, viruses, worms, trojans) plus risky apps, and can be uninstalled at any time. As with any download, verify the file before you run it.
File the form, print your Cancellation ID, and let the refund route itself. Most cancellations take under ten minutes start to finish.